At Dasha, we are committed to providing high-quality products and exceptional customer service. Our refund and return policy is designed to ensure that our customers are completely satisfied with their purchase. If for any reason you are not satisfied, we offer a flexible refund and return policy.

Returns

– You can return your item(s) within 30 days of delivery.
– Item(s) must be in their original condition, with all tags and packaging intact.
– You must provide proof of purchase, such as an order number or receipt.
– Returns are subject to inspection upon receipt.
– We reserve the right to refuse returns that do not meet our requirements.

Refunds

– Refunds will be processed within 5-7 business days after receiving the returned item(s).
– Refunds will be issued in the original form of payment.
– Refunds will include the full amount paid for the item(s), minus any shipping costs.
– Refunds may take an additional 3-5 business days to appear on your credit card or bank statement.

Exchanges

– You can exchange your item(s) within 30 days of delivery.
– Item(s) must be in their original condition, with all tags and packaging intact.
– You must provide proof of purchase, such as an order number or receipt.
– Exchanges are subject to availability of the desired item.
– You will be responsible for the cost of shipping the item(s) back to us, unless the exchange is due to an error on our part.

Exceptions

– Sale items are final and cannot be returned or exchanged.
– Personalized items are final and cannot be returned or exchanged.
– Items damaged by the customer are not eligible for returns or exchanges.
– Items missing tags or packaging may be subject to a restocking fee.

How to Initiate a Return or Exchange

– Contact our customer service team at [insert contact information] to obtain a Return Merchandise Authorization (RMA) number.
– Ship the item(s) back to us at [insert address].
– Include the RMA number, proof of purchase, and a brief explanation for the return or exchange.
– We recommend using a shipping method with tracking and insurance, as we are not responsible for lost or damaged packages.

Warranty

– We offer a [insert time frame] warranty on all our products.
– The warranty covers defects in materials and workmanship.
– Warranty claims must be made within the warranty period.
– We reserve the right to repair or replace defective items at our discretion.

Contact Us

– If you have any questions or concerns about our refund and return policy, please contact us at dashaindustries.com.
– Our customer service team is available to assist you Monday-Friday, 9am-5pm EST.

By shopping at Dasha, you acknowledge that you have read, understood, and agree to our refund and return policy.